SERVQUAL model, quality analysis of services
Servqual model developed by Zeithaml, Parasuraman & Berry in the 80s comes as a facilitator to measure, evaluate and manage
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Author: pdcahome
The McKinsey 7S – Seven basic factors to improve the strategy of any organization
The McKinsey 7S is a model that identifies the seven basic factors which have to be present in any organization.
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PDCA Home in English begins
Welcome to our new website in English! www.pdcahome.com/english is the English translation of pdcahome.com, the Spaniard website about management, quality
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POKA YOKE – A method to create a Safe Design
What is Poka Yoke? Poka-Yoke is a methodology created in Japan which means “fool-proof”. Its purpose is to prevent or
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Gantt Chart – How to plan and track a project development
The Gantt Chart is the most widely method used in business planning of activities on all kinds of projects, besides
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Quality Function Deployment (QFD): What is QFD and how to use it
The Quality Function Deployment, also called The House of Quality, is a methodology used in design and quality engineering to
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What is ISO9001?
What is ISO9001? Here you have a video with the basics of this standard. Enjoy it!
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How to create your company policy – Definitions, requirements and types of policies
Having defined an appropriate policy is essential for the correct operation of the organizations. Furthermore, it is a required document to
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