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News and Posts

Coaching Customers Industrial organization 

Emotional memory: Customer Experience

June 4, 2015December 25, 2024 pdcahome

Much is said about the customer experience in enterprise environments, but ¿really good management of this new power to improve

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Industrial organization Quality 

What is IQNet? – What are the IQNet Certificates?

February 10, 2014December 25, 2024 pdcahome

What is IQNet? IQNet is an international certification entity, formed by more than 30 of the most relevant certification entities

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Customers Quality 

PDCA Cycle (Plan, Do, Check, Act): The Deming cycle and the continuous improvement

January 5, 2014January 8, 2014 Jorge

The PDCA cycle is the most used methodology to implement a continuous improvement system in a company or organization. In

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Industrial organization Logistics 

Kanban Methodology: How to reduce delays and create an efficient production system

August 27, 2013August 29, 2013 pdcahome

The word “Kanban” refers to the labels that are put in the products to identify them during the manufacturing processes

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Downloads Logistics Quality 

Checklists: What is a checklist and how to use it?

August 19, 2013December 25, 2024 pdcahome

What is a checklist? Checklists, Control Lists or Verification Lists are formats designed to perform repetitive activities, to verify a

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Coaching Industrial organization Quality 

8D: Eight Steps to solve problems

August 2, 2013August 19, 2013 Jorge

What is 8D? Eight Disciplines of Problem Solving The 8 disciplines to solve problems is a tool methodology focused in

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Ecomomics Logistics Quality 

Quality loss function (Taguchi): How to control the lack of quality in a product

July 31, 2013February 12, 2014 Jorge

The role of quality loss function, commonly called Taguchi loss function (by its creator Genichi Taguchi, in the second half

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Customers Quality 

Kano Analysis: Product development thinking in the customer satisfaction

July 16, 2013July 16, 2013 Jorge

The Japanese model developed by Noriaki Kano consists on study the features that we are going to add during to

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Business Management Customers Quality 

SERVQUAL model, quality analysis of services

July 14, 2013July 19, 2013 pdcahome

Servqual model developed by Zeithaml, Parasuraman & Berry in the 80s comes as a facilitator to measure, evaluate and manage

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Coaching Ecomomics Entrepreneurs Social responsibility 

The McKinsey 7S – Seven basic factors to improve the strategy of any organization

July 1, 2013 pdcahome

The McKinsey 7S is a model that identifies the seven basic factors which have to be present in any organization.

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