Emotional memory: Customer Experience
Much is said about the customer experience in enterprise environments, but ¿really good management of this new power to improve
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What is IQNet? – What are the IQNet Certificates?
What is IQNet? IQNet is an international certification entity, formed by more than 30 of the most relevant certification entities
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PDCA Cycle (Plan, Do, Check, Act): The Deming cycle and the continuous improvement
The PDCA cycle is the most used methodology to implement a continuous improvement system in a company or organization. In
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Kanban Methodology: How to reduce delays and create an efficient production system
The word “Kanban” refers to the labels that are put in the products to identify them during the manufacturing processes
Read moreChecklists: What is a checklist and how to use it?
What is a checklist? Checklists, Control Lists or Verification Lists are formats designed to perform repetitive activities, to verify a
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8D: Eight Steps to solve problems
What is 8D? Eight Disciplines of Problem Solving The 8 disciplines to solve problems is a tool methodology focused in
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Quality loss function (Taguchi): How to control the lack of quality in a product
The role of quality loss function, commonly called Taguchi loss function (by its creator Genichi Taguchi, in the second half
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Kano Analysis: Product development thinking in the customer satisfaction
The Japanese model developed by Noriaki Kano consists on study the features that we are going to add during to
Read moreSERVQUAL model, quality analysis of services
Servqual model developed by Zeithaml, Parasuraman & Berry in the 80s comes as a facilitator to measure, evaluate and manage
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The McKinsey 7S – Seven basic factors to improve the strategy of any organization
The McKinsey 7S is a model that identifies the seven basic factors which have to be present in any organization.
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