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Servqual model developed by Zeithaml, Parasuraman & Berry in the 80s comes as a facilitator to measure, evaluate and manage quality analysis of services and has also been named as a method of analysis of the deficiencies in service from the process to improve the service provided. According Servqual gives a quality measure based on a facilitators or service quality […]

ABC Analysis is a simple way to classify items (products, files, folders or anything) used when we want to optimize the layout of our inventory or warehouse. This methodology is generally used in logistic companies and stores to classify any kind of stock. Its purpose is to organize the stock products to reduce the time that the workers are going to […]

The Quality Function Deployment, also called The House of Quality,  is a methodology used in design and quality engineering to create products that suit the desires and needs of the client/customer of them. Thus, with QFD we will be able to calculate what features should be added to the design of our product or service. Also, we will know what […]

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