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Recently my company has been certified in ISO 9001, that Standard that says that a company is as ineffective in its processes, and it is wonderful in the news of internal communication, in some association of quality and hung on the wall, but the Reflection that I pose myself, is, what is quality? What do we mean by quality? Why […]

Blueprinting is a methodology that is based on analyzing, visualizing and presenting a map of services. It serves to see the evolution of a process or the provision of services through a flow chart. As a final result we will obtain a diagram where the activities of the process are chronologically represented on a horizontal axis. Depending on the proximity […]

Today we will try to give a small guide to the development of Value Chain Mapping, Value Stream Mapping or VSM within our organizations. The philosophy of this technique is to analyze the process in detail to reach the maximum knowledge of it and to see where our process is failing or can simply improve, with this we will achieve […]

It emerges as a project management methodology, helping guide these and focusing on a creative design by creating a canvas project to work on. In this way Canvas allows us to draw as our project would be in a series of steps that define in an agile way through the intervention of all stakeholders involved, reducing the TTM and improving […]

For Everyone knows that the customer is at the heart of the organization, product or service we provide revolves around him and the satisfaction that has this of our business, there are many indicators that help us measure the perceived quality of products and services with these customers, the happy customer satisfaction indicators. These indicators are generated through telephone surveys, […]

Much is said about the customer experience in enterprise environments, but ¿really good management of this new power to improve the relationship with the client is seeking?, Companies do their work in the best of forms and giving the best possible deal, this deal is remembered? The human brain is an organ with a discriminatory storage capacity and record of […]

What is IQNet? IQNet is an international certification entity, formed by more than 30 of the most relevant certification entities of the most important countries. Some certification entities involved in IQNet are the following: AENOR (Spain), AFNOR (France), AIB (Belgium), ANCE, IMNC (Mexico), APCER (Portugal), CCC, CSIQ (Italy), CQC (China), CQS (Czech Republic), Cro Cert (Crocacia), DQS (Germany), DS (Denmark) […]

The word “Kanban” refers to the labels that are put in the products to identify them during the manufacturing processes and during their transportation; however Kanban metogology includes much more concepts that we are going to explain now. Kanban methodology is focused on creating a production system more effective and efficient, focusing mainly in the production and logistic activities when […]

What is 8D? Eight Disciplines of Problem Solving The 8 disciplines to solve problems is a tool methodology focused in give us eigth generic steps to identify and solve most of the relevant problems that can occur more frequently in companies. 8D proposes eigth sequential steps that we should follow to solve successfully any problem. This method is also called Troubleshooting […]

Failure Mode and Effects Analysis (FMEA or AMFE in Spanish) is one of the most common tools in Quality Engineering to detect and solve potential failures in the development of a new product or service. In this article we are going to explain the concept of FMEA and then, we will see how to use it with an example. What is […]

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