How to help your customers: Customer Effort
What do we understand by Customer Effort (CES)? It is about measuring how much it costs the client to resolve
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What is quality? Lean Thinking
Recently my company has been certified in ISO 9001, that Standard that says that a company is as ineffective in
Read moreBlueprinting method: Analyze your services and optimize them
Blueprinting is a methodology that is based on analyzing, visualizing and presenting a map of services. It serves to see
Read moreHow to implement a Map of the Value Chain or Value Stream Mapping in our organizations
Today we will try to give a small guide to the development of Value Chain Mapping, Value Stream Mapping or
Read moreCanvas: project management framework
It emerges as a project management methodology, helping guide these and focusing on a creative design by creating a canvas
Read moreDigital transformation, what are our customers looking for?
We are in an absolute spiral of new technologies, the world evolves to bring people away, to improve communications between
Read moreMethods for measuring customer satisfaction
For Everyone knows that the customer is at the heart of the organization, product or service we provide revolves around
Read moreEmotional memory: Customer Experience
Much is said about the customer experience in enterprise environments, but ¿really good management of this new power to improve
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PDCA Cycle (Plan, Do, Check, Act): The Deming cycle and the continuous improvement
The PDCA cycle is the most used methodology to implement a continuous improvement system in a company or organization. In
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Kano Analysis: Product development thinking in the customer satisfaction
The Japanese model developed by Noriaki Kano consists on study the features that we are going to add during to
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