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Stress and anxiety. Where do they come from and how to combat them?

Both professionally and personally, it is clear that stress and with it, anxiety, in modern times have become an endemic scourge that people […]

Are you thinking about improving your business? be the best player un the market?

In the fight to get to market, the companies often forget key elements, for example, stabilize their mission and vision to […]

What do we understand by Customer Effort (CES)? It is about measuring how much it costs the client to resolve a management or doubt when he comes into contact with the company, giving an assessment to the […]

Recently my company has been certified in ISO 9001, that Standard that says that a company is as ineffective in its processes, and it is wonderful in the news of internal communication, in some association of […]

Blueprinting is a methodology that is based on analyzing, visualizing and presenting a map of services. It serves to see the evolution of a process or the provision of services through a flow chart.
As a final […]

Today we will try to give a small guide to the development of Value Chain Mapping, Value Stream Mapping or VSM within our organizations. The philosophy of this technique is to analyze the process in detail to […]

All the companies are of the sector that is, count on commercial, productive, economic objectives, etc … according to the demand of the needs these are covered with internal or external resources. Having said […]

It emerges as a project management methodology, helping guide these and focusing on a creative design by creating a canvas project to work on. In this way Canvas allows us to draw as our project would be in a […]

We are in an absolute spiral of new technologies, the world evolves to bring people away, to improve communications between people, videoconferences, chats of all kinds, search engines. We are talking about […]

For Everyone knows that the customer is at the heart of the organization, product or service we provide revolves around him and the satisfaction that has this of our business, there are many indicators that help […]

Much is said about the customer experience in enterprise environments, but ¿really good management of this new power to improve the relationship with the client is seeking?, Companies do their work in the best of […]

What is IQNet ?
IQNet is an international certification entity, formed by more than 30 of the most relevant certification entities of the most important countries.

Some certification entities involved in […]

The PDCA cycle is the most used methodology to implement a continuous improvement system in a company or organization.

In this article, we are going to explain you what it represents, how it works and what is […]

The word “Kanban” refers to the labels that are put in the products to identify them during the manufacturing processes and during its transportation; however Kanban metogology includes much more concepts that we […]

What is a checklist?
Checklists, Control Lists or Verification Lists are formats designed to perform repetitive activities, to verify a list of requirements or to collect data in an orderly and systematic manner. […]

What is 8D? Eight Disciplines of Problem Solving
The 8 disciplines to solve problems is a tool methodology focused in give us eigth generic steps to identify and solve most of the relevant problems that can occur […]

1. Introduction
The role of quality loss function, commonly called Taguchi loss function (by its creator Genichi Taguchi, in the second half of the twentieth century), is a calculation tool used in engineering […]

The Japanese model developed by Noriaki Kano consists on study the features that we are going to add during to our product during its development. The poit is to think in obtain customer satisfaction without […]

Servqual model developed by Zeithaml, Parasuraman & Berry in the 80s comes as a facilitator to measure, evaluate and manage quality analysis of services and has also been named as a method of analysis of the […]