Stress and anxiety. Where do they come from and how to combat them? Both professionally and personally, it is clear that stress and with it, anxiety, in modern times have become an endemic scourge that people living in modern society […]

Are you thinking about improving your business? be the best player un the market? In the fight to get to market, the companies often forget key elements, for example, stabilize their mission and vision to ensure the business in the right […]

What do we understand by Customer Effort (CES)? It is about measuring how much it costs the client to resolve a management or doubt when he comes into contact with the company, giving an assessment to the following question: “How […]

Blueprinting is a methodology that is based on analyzing, visualizing and presenting a map of services. It serves to see the evolution of a process or the provision of services through a flow chart. As a final result we will […]

Today we will try to give a small guide to the development of Value Chain Mapping, Value Stream Mapping or VSM within our organizations. The philosophy of this technique is to analyze the process in detail to reach the maximum […]

All the companies are of the sector that is, count on commercial, productive, economic objectives, etc … according to the demand of the needs these are covered with internal or external resources. Having said this, and based on the logic […]