What do we understand by Customer Effort (CES)? It is about measuring how much it costs the client to resolve a management or doubt when he comes into contact with the company, giving an assessment to the following question: “How […]
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Recently my company has been certified in ISO 9001, that Standard that says that a company is as ineffective in its processes, and it is wonderful in the news of internal communication, in some association of quality and hung on […]
Blueprinting is a methodology that is based on analyzing, visualizing and presenting a map of services. It serves to see the evolution of a process or the provision of services through a flow chart. As a final result we will […]
Today we will try to give a small guide to the development of Value Chain Mapping, Value Stream Mapping or VSM within our organizations. The philosophy of this technique is to analyze the process in detail to reach the maximum […]
All the companies are of the sector that is, count on commercial, productive, economic objectives, etc … according to the demand of the needs these are covered with internal or external resources. Having said this, and based on the logic […]
It emerges as a project management methodology, helping guide these and focusing on a creative design by creating a canvas project to work on. In this way Canvas allows us to draw as our project would be in a series […]
We are in an absolute spiral of new technologies, the world evolves to bring people away, to improve communications between people, videoconferences, chats of all kinds, search engines. We are talking about Generation X, Generation Y and some Millenials (which […]
For Everyone knows that the customer is at the heart of the organization, product or service we provide revolves around him and the satisfaction that has this of our business, there are many indicators that help us measure the perceived […]
