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The PDCA cycle is the most used methodology to implement a continuous improvement system in a company or organization. In this article, we are going to explain to you what it represents, how it works and what is the relationship with the PDCA Cycle and some ISO standards, as ISO 9001 for Quality Management Systems, in which is mentioned as […]

The role of quality loss function, commonly called Taguchi loss function (by its creator Genichi Taguchi, in the second half of the twentieth century), is a calculation tool used in engineering and quality control. This tool is used to evaluate the “quality loss” on a project, product or service with respect to its optimal quality level. The main goal of […]

The Japanese model developed by Noriaki Kano consists on study the features that we are going to add during to our product during its development. The poit is to think in obtain customer satisfaction without adding features that do not add value. The Kano characteristics Kano proposes to classify the consumer preferences into several categories according to these aspects: – […]

Servqual model developed by Zeithaml, Parasuraman & Berry in the 80s comes as a facilitator to measure, evaluate and manage quality analysis of services and has also been named as a method of analysis of the deficiencies in service from the process to improve the service provided. According Servqual gives a quality measure based on a facilitators or service quality […]

The McKinsey 7S is a model that identifies the seven basic factors which have to be present in any organization. This methodology is used to check if the implementation of the company strategy is consistent with the reality of the business. If not, you will have to make changes to align strategy with reality. How works 7S? The McKinsey 7S […]

ABC Analysis is a simple way to classify items (products, files, folders or anything) used when we want to optimize the layout of our inventory or warehouse. This methodology is generally used in logistic companies and stores to classify any kind of stock. Its purpose is to organize the stock products to reduce the time that the workers are going to […]

The Gantt Chart is the most widely method used in business planning of activities on all kinds of projects, besides it can also be used to plan any type of activity over time. The method consists in a horizontal time shaft, and under it you have to put the activities that you want to track. A project is a group […]

The Quality Function Deployment, also called The House of Quality,  is a methodology used in design and quality engineering to create products that suit the desires and needs of the client/customer of them. Thus, with QFD we will be able to calculate what features should be added to the design of our product or service. Also, we will know what […]

Having defined an appropriate policy is essential for the correct operation of the organizations. Furthermore, it is a required document to implement some standards such as ISO9001 and ISO14001. That is why, in this article we will explain all you need to know, understand and create a company policy. · Definition of business policy The policy of an organization is a […]

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