Servqual model developed by Zeithaml, Parasuraman & Berry in the 80s comes as a facilitator to measure, evaluate and manage quality analysis of services and has also been named as a method of analysis of the deficiencies in service from the process to improve the service provided. According Servqual gives a quality measure based on a facilitators or service quality […]

Failure Mode and Effects Analysis (FMEA or AMFE in Spanish) is one of the most common tools in Quality Engineering to detect and solve potential failures in the development of a new product or service. In this article we are going to explain the concept of FMEA and then, we will see how to use it with an example. What is […]

The Control Charts are used to track the development of the production processes and identify failures and other anomalous circumstances. In sum, the objective of this analysis is to control processes to ensure they are working properly. If the majority of the points shown on the graph are inside the limits, it’s considered that the process is working fine. But […]

What is Poka Yoke? Poka-Yoke is a methodology created in Japan which means “fool-proof”. Its purpose is to prevent or avoid mistakes that can be caused by humans or by machines during their activities. Poka Yoke can be also implemented to facilitate errors detection. If we focus in manufacturing operations, which can be assemblies or other simple but repetitive activities, […]

The Quality Function Deployment, also called The House of Quality,  is a methodology used in design and quality engineering to create products that suit the desires and needs of the client/customer of them. Thus, with QFD we will be able to calculate what features should be added to the design of our product or service. Also, we will know what […]

What is ISO9001? Here you have a video with the basics of this standard. Enjoy it!

Having defined an appropriate policy is essential for the correct operation of the organizations. Furthermore, it is a required document to implement some standards such as ISO9001 and ISO14001. That is why, in this article we will explain all you need to know, understand and create a company policy. · Definition of business policy The policy of an organization is a […]

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